Manufacturer Defects

Due to the high volume of production that are mainly assembled, painted and sculpted by manufacturer’s worker instead of machine, this is a fairly typical issue that occurs regularly in the toy industry.
E.g. paint tear/faded/missing, flake, broken, missing parts, parts attached incorrectly, tight joints/parts, loose joints/parts ,defective design and etc.

Product Package Box

Please do take note that product package box is only for protection of figures. Product package box might receive dented/damaged during the transportation around worldwide due to mishandling of logistics employees.  

Art City Collectibles is not responsible or refund for any manufacturer defect or box damaged/dented/defective. Hence if there’s any box perfectionism, please do take note on this matter. No refund or exchange will be entertained thereafter, only proceed order at your own discretion or risk.

No Refund/Exchange Policy

All products sold are strictly non-refundable, non-returnable or exchangeable for other products once you have placed order with Art City Collectibles.
Due to lack of after-sales service from some manufacturers within Malaysia, Art City Collectibles is not responsible for any manufacturer defects.
Deposits or Full Payments are only refundable or transferable to another product if Manufacturer cancels the production or you have placed order for “Not Confirmed Slot” and ends up unable to fulfill your order.

Art City Collectibles will only assure consumer received brand new Mint in Sealed Box Condition which is unopened condition from manufacturer. Hence, product is non-returnable/ exchangeable / refundable will be entertained thereafter, only proceed order at your own discretion/risk.

Please contact us at info@artcity.my or WhatsApp +60107853631 if you have any questions or doubts.